Refund policy

All sales are final. We do not accept returns, exchanges, or order cancellations, except where required by applicable law. Please review all product details before placing your order.

Missing or damaged items

To request a review of a missing or damaged item, you must provide a video recorded while opening the package. The video must clearly show the package being opened and its contents. Videos recorded after the package has already been opened will not be accepted.

Without an unboxing video, we cannot consider a missing-item or damage claim under this policy, except where required by applicable law.

Pre-owned jewelry and trade-ins

We do not buy or sell used jewelry, accept trade-ins, or exchange pre-owned pieces for new items.

Product appearance

Actual product colors may vary slightly from the images shown due to photographic lighting and individual screen settings.